Risk Assessment Details

Our Risk Assessment follows 5 steps:

Step 1: Initial Interview

The Initial interview is a 30 minute phone conference where we cover the basics on our overall process, our surveys and data collection, privacy and security. We explore at a high level the various stakeholders and data systems/sources being dealt with. We discuss the logistics of moving files and sending people digital surveys to complete.

  • Why it’s important:
    • Confirms that the project is a fit for our service
    • Provides a review the service and deliverables
    • Personal introduction of key players
    • Identify stakeholders
    • Explain privacy and security for data sample
    • Level set on price and timeline
  • What to expect:
    • Scheduled 60 minute phone/web conversation
    • This meeting’s participants include: Executive Sponsor and both XRM analysts
    • Presentation of an NDA and discussion on privacy
    • SFTP information for data transfer
    • Pre-payment invoice
    • Web-based project homebase
    • Surveys for the identified stakeholders
  • How to prepare:
    • Have a technology vendor “direction”
    • Confirm you can provide data source backups
    • Identify project stakeholders and prep for survey process

Step 2: Surveys & Data Analysis

This second step involves several parts; We design and send surveys to the various stakeholders and collect the results. Surveys are on-line and range from 5 to 30 questions each, none taking more than about 10 minutes to complete. We ingest sample data into our analysis system and then do a deep dive on both survey and data results. This is the most involved part of our risk assessment process. Here at least 2 analysts review, assess and interpret the information being presented.

  • Why it’s important:
    • Obtains survey responses for analysis
    • Obtains source data for analysis
    • Brings our analysts inside the project vision
    • Forms basis for all report results and subsequent meetings
  • What to expect:
    • No scheduled meetings
    • Typically this takes a full business week
    • People involved are all stakeholder and the executive sponsor
    • Surveys for stakeholders to complete, on-line
    • Daily updates to the Web-based project homebase
    • Receipt of source data via SFTP
    • Possibly questions about the source data
    • Intake of your stakeholders’ survey results
    • Possibly additional questions and surveys
  • How to prepare:
    • Inform stakeholder to act on surveys when received via email
    • Active involvement in getting us the data for analysis
    • Completion of your own surveys (as assigned)

Step 3: Report Creation

In this third step we draw from the survey results and data analysis findings to assemble your custom risk assessment report.

  • Why it’s important:
    • This is where we create the deliverable for your project
    • We take a careful and close look at the source data
    • We review, assess, and critique survey responses
    • We establish our opinions on the project profile
    • We identify insights, risks and baseline facts
    • We identify timeline estimates
  • What to expect:
    • No scheduled meetings
    • Typically this takes a full business week
    • People involved are executive sponsor & and possibly individual stakeholders
    • We will set a date/time for the Exec Review (step 4)
    • We will suggest a date/time for the Tech Review (step 5)
    • We may reach out during this step to clarify items or request more surveys
  • How to prepare:
    • Inform stakeholders that they may receive additional surveys
    • Be ready for possible clarification questions from the analysts
    • Set expectations internally with stakeholders for the step 5 meeting

Step 4: Executive Review

In this 60 minute meeting with the executive sponsor, we review the report at a high level and design the attendee list and agenda for the technical review. Here the sponsor can decide what to focus on and who to include in the 5th step of our process.

  • Why it’s important:
    • Allows Executive Sponsor review time with the report prior to the Tech Review meeting
    • Provides a private forum, for the Exec Sponsor with the XRM analysts, for review
    • Establishes the “top 2” topics and sets-up the Tech Review agenda and participants list
    • Provides opportunity to share and review our insights into risk and possible issues
  • What to expect:
    • Presentation of our report of findings
    • A 60 minute conference call (with screen sharing) reviewing the report
    • Participants include: Executive Sponsor & both XRM analysts
    • Gain a general understanding of the report contents
    • Identify a “top 2” areas of concern
    • Constructing of an agenda for the Tech Review meeting (step 5)
    • Distribute the report to your stakeholders
  • How to prepare:
    • Be ready to have your report of findings presented and reviewed.
    • Revisit your project goals and requirements to be ready for this discussion.
    • Create a “top 2” issues list to bring to the meeting to help focus the discussion.

Step 5: Technical Review

This final step places our analysts in a focused review of specific report and project areas. This 120 minute meeting is meant to be both technical and strategic. We provide an in-depth, tailored discussion of our analysis report exploring how this can help your project. While this is limited to 2 hours, additional hours and subsequent meetings can be booked and are priced individually.

  • Why it’s important:
    • Brings the project team together for review of findings
    • Provides a forum for alignment of priorities
    • Brings all stakeholders into a conversation about implementation
    • Allows the XRM analysts to explain the report and respond to questions
  • What to expect:
    • The Exec Sponsor will align schedules with all invited stakeholders
    • This is a 120 minute scheduled Technical Review meeting
    • Participants include: Executive Sponsor, Stakeholders per selection and both XRM analysts
    • Brief top-down report review followed by in depth discussions directed by the “top 2”
  • How to prepare:
    • Ensure your stakeholders have reviewed the report prior to the meeting
    • Make sure your meeting room is ready, and that a shared computer is available and online